Privacy Policy

PRIVACY POLICY

1.Who We Are

Luxiomer Stone Gallery Inc is a California stone design, supply, fabrication, and installation company headquartered in Thousand Oaks, California. Our website address is https://www.luxiomer.com.

2.Information We Collect

We may collect personal information that you voluntarily provide to us when you contact us, submit a form, request a quote, schedule a consultation, communicate with our team, or otherwise interact with our website.

(a) Contact Information. This may include your name, email address, phone number, mailing address, project address, company name, and preferred method of communication.

(b) Project Information. This may include details about your kitchen, bathroom, flooring, countertop, slab, material selection, design preferences, measurements, plans, images, uploaded files, budget range, timeline, and other information you choose to provide.

(c) Website and Technical Information. When you visit our website, we may collect technical information such as your IP address, browser type, device information, pages visited, referral source, approximate location, date and time of visit, and similar analytics or log data.

(d) Communication Records. We may keep records of emails, contact form submissions, phone call notes, text messages, chat messages, CRM notes, estimates, proposals, and other communications related to your inquiry or project.

(e) Payment-Related Information. If payments, deposits, or invoices are processed in connection with a project, payment information may be collected and processed by payment processors, banks, or other payment service providers. Luxiomer does not intend to store full credit card numbers on its website.

3.How We Use Your Information

We use collected information for business and service-related purposes, including to:

(a) Respond to Inquiries. Respond to contact forms, quote requests, showroom requests, consultation requests, and customer service questions.

(b) Prepare Quotes and Project Orders. Review project details, recommend materials, prepare estimates, proposals, layouts, and project documentation.

(c) Provide Services. Coordinate design, material sourcing, fabrication, delivery, installation, aftercare, warranty support, and related project services.

(d) Communicate With You. Send project updates, scheduling information, appointment confirmations, service notices, and administrative communications.

(e) Improve Our Website and Services. Understand how visitors use our website, improve user experience, monitor performance, detect errors, and improve our marketing and service offerings.

(f) Protect Our Business. Maintain security, prevent fraud, enforce agreements, resolve disputes, comply with legal obligations, and protect the rights and safety of Luxiomer, clients, employees, contractors, and third parties.

4.How We Share Information

We do not sell personal information in the ordinary meaning of selling client contact details for money. We may share information only as reasonably necessary for our business and services.

(a) Service Providers. We may share information with website hosting providers, email providers, CRM systems, analytics providers, form tools, payment processors, delivery providers, IT support, marketing tools, and similar vendors that help us operate our business.

(b) Project Partners and Subcontractors. We may share project-related information with fabricators, installers, suppliers, delivery carriers, designers, contractors, subcontractors, or other professionals involved in your project.

(c) Legal and Safety Purposes. We may disclose information if required by law, subpoena, court order, legal process, government request, or when necessary to protect rights, property, safety, or enforce agreements.

(d) Business Transfers. If Luxiomer is involved in a merger, sale, restructuring, acquisition, or transfer of business assets, information may be transferred as part of that transaction.

5.Cookies, Analytics, and Tracking Technologies

Our website may use cookies, pixels, analytics tools, server logs, and similar technologies to operate the site, remember preferences, understand visitor behavior, measure performance, improve content, and support marketing efforts. You can usually control cookies through your browser settings. Disabling cookies may affect website functionality.

6.Forms and Uploaded Content

If you submit forms, upload images, plans, drawings, or other
files through the website or send them to us by email or message, we may use those materials to evaluate your request, prepare a quote, provide design or consultation services, communicate with you, and maintain project records. Please do not submit sensitive information that is not needed for your project.

7.Data Retention

We retain personal information for as long as reasonably necessary to respond to inquiries, provide services, maintain project records, comply with legal, tax, accounting, warranty, insurance, and business obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of information and the purpose for which it was collected.

8.Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no website, email system, server, or method of electronic transmission is completely secure. We cannot guarantee absolute security of information transmitted through the website or electronic communications.

9.Your Privacy Choices and Requests

Depending on your location and applicable law, you may have the right to request access to personal information we maintain about you, request correction, request deletion, object to certain processing, or ask questions about how your information is used. To make a privacy request, contact us at [email protected]. We may need to verify your identity before processing a request.

10.California Privacy Notice

If you are a California resident, you may have additional rights under California privacy laws, depending on whether those laws apply to Luxiomer and the nature of your interaction with us. These rights may include the right to know what categories of personal information are collected, used, disclosed, or shared; the right to request deletion or correction; and the right not to be discriminated against for exercising privacy rights. Luxiomer does not knowingly sell personal information for monetary payment. If our data practices change, we will update this Privacy Policy as appropriate.

11.Children’s Privacy

Our website and services are intended for adults and property owners, business owners, contractors, designers, and clients seeking stone and surface services. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and delete it where appropriate.

12.Third-Party Websites and Embedded Content

Our website may contain links to third-party websites, embedded content, maps, social media features, videos, analytics tools, or other third-party services. We are not responsible for the privacy practices, content, or policies of third-party websites or services. Your interaction with third-party services is subject to their own privacy policies.

13.Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, legal obligations, or business practices. The updated version will be posted on this page with a revised effective date.

14.Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy request, please contact Luxiomer Stone Gallery Inc at [email protected].